I. Hair Services. General Terms&Conditions
1. All our consultations are charged 15 euro, which will be deducted on a Service day from your Total. It will be carried out by one of our expert hair team. The time allowed for a consultation is at the stylists discretion but is usually approximately 15 minutes.
2. If you are late 15 minutes or more we may have to ask you to re-schedule your appointment or offer an alternative service or day for your appointment.
3. We require at least 24 hour cancellation notice for all hair services. If for any reason you are unable to make your appointment, please contact us as soon as possible, so we can give your appointment to another client. 
4. If you won't cancel your appointment 24 hours before there will be fee for late Cancellation 50% and 100% for No show.
5. If you are Unsatisfied with any service, We Require that You call Kazanoo Team Member You had a Service With within 48 hours of your appointment. Please don't hesitate to call Kazanoo Team Member who You Had a Service With to Discuss a Problem. Please Be Aware That Only Staff Member You had A Service With Can Take Complain and Fix it For Free. If You Like to Other Staff Member To Fix Your Hair You Need to Book New Appointment with Selected Hairdresser/Stylist for full price charged by This Hairdresser/Stylist. After 48 hours You Might be Asked for Additional charge if You decide for extra service. No refunds or alternative services will be offered before your hair is fully assessed by Hairdresser/Stylist You had A Service With.
6. If after the service You don't like the final look: colour/haircut, but On Consultation you accepted/chose it It is Only your Own responsibility.  We might be able to change the colour/haircut you chose it on another day which you need to book and you will be charge for the service.
7.If you decide your Hairdresser/Stylist to choose the colour/haircut and after the service you don't like it its Only your responsibility. We might be able to change the colour/haircut on different day which you need to book and you will be charge for it. 
8. Retail products will only be refunded if they are un-opened and in original packaging with a purchase receipt  or if there is a fault with the product. Please always get a receipt on retail product.  
9. There will be pictures taken or video recorded in our Studio and you are agreed to published them for business purpose in Kazanoo Hair Studio social media. 
10. We have a rights to refuse the Client to do the service if we decide we are not able to make it or we are not educated enough to meet the Clients requirements.
11. We have the rights to refuse Client from The Studio if his behavior is unacceptable before/during/after without finishing the service.
12. We are not taking responsibility for clothes which might get dye/dirty during the service. We recommend to wear dark clothes if you coming for service to Kazanoo Hair Studio.

       II. Wash, Cut&Finish Terms&Conditions
1. Extra charges for long hair, extra services and time are at the discretion of your stylist. Price for haircut is just starting price and may depends of time or hair type or hair cut Style.

     
  III. Colour Terms&Conditions
1. All clients that have not had a colour service in our salon Kazanoo Hair Studio before are recommended to have a skin allergy patch test done 48 hours before any colour appointment.  We also recommend that existing customers have a patch test if they haven’t visited Kazanoo Hair Studio for six months or more. Speak to any of our Hair Stylist and they will be happy to give you advice on this.
2. Extra charges for partial colouring or extra services by quotation at  your stylist discretion.
3. Extra charges for long hair or extra time are at the discretion of your stylist.    
            
      
        IV. Pricing   
1. All prices shown are inclusive of VAT at the current rate. We reserve the right, however, to change prices at any time in the future. All price changes will be display on our website.  All of our Terms & Conditions are subject to change at any  time and are at the discretion of  management.  
      If you have any queries regarding these Terms & Conditions then please talk to manager or  contact us via email at kazanooah@hotmail.com or talk to duty manager in the Studio.

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   V. Complaints and Feedback

Our priority is for You to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.

If You are not happy with the Service You received, please tell a Member of Staff You Had a Service With either before you leave the salon, or as Soon as Possible once you have left. Staff Member You Had a Service With will listen to Your feedback and ask any necessary questions to understand your complaint, and aim to resolve any complaints within 3 weeks. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like. If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution. Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow Staff Member You had a Service with to have a Look and rectify any issues.  Staff Member You had a Service with Will be More then Happy to Try Resolve the issue. There isn't possible to Fix The Hair By Other Staff Member Who didn't Perform the Service Free of charge. Booking Appointment with chosen Staff Member, You are Taking Full Responsibility to Deal with it if You Are not Happy with Final Results.   No refund will be given if a visit has not been arranged within 48 hours so we can look at the hair, or if the problem has arisen due to another salon or third party. If there is no solution found  and you still not happy We need complain in written to kazanoohairstudio@gmail.com which we will response within 21 days from Official Email Claim received.

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VI PRIVACY STATEMENT

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. Information collected about our clients is not shared with any other organization. We constantly review our systems and data to ensure the best possible service to our customers.

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